Parkview Services in WSJ

Check out this Wall Street Journal article featuring Parkview Housing Counselor Sue Stevenson

“Sue Stevenson, a mortgage-default counselor near Seattle, said homeowners have had trouble getting through to mortgage-service companies on the phone. Calls are often sent to voice mail and not returned, she said. Other times, calls are answered but dropped. Borrowers must then call again and endure yet another lengthy hold period.”


Success @ Digital Camp 2020

Camp Director Zach St. John shares how digital Camp Parkview reached campers, volunteers and friends this week:

“Since the beginning of the COVID-19 crisis, we have been doing monthly ZOOM meetings to work on building and supporting our community while we take a year off from physically meeting up. This week, we held 4 zoom meetings in a row! Including a sing-a-long that I uploaded on YouTube:
As the year goes on, I will continue having our monthly meet-ups, as the feedback I have received from families has been so overwhelmingly positive. I’ve heard that not only has it gotten them on ZOOM and connected to other communities, but that it has really filled a void with Special Olympics and Parks and Recreation activities postponed indefinitely.
We had 40 campers join us this week, and 20 volunteers! Getting almost 2/3 of the campers to join us through ZOOM feels like quite a success for me. Thanks to the support of Parkview Services, we were also able to mail every single volunteer and camper a brand new Camp Parkview 2020 shirt! I’ve attached a picture of the shirt so you can see the wonderful art.
I’ve also attached a photo of the Zoom today! We had 36 people at the peak of today’s meeting, sharing the craft that they had made (a hand fan). They were guided by a YouTube video that one of our long-term volunteers had crafted up for them!
I truly feel like the program this year has lived up to the mission of Parkview Services: providing stability, opportunity and community!”
Digital Camp

The Importance of the FFA Mediation Program

Here’s a happy client story from Senior Housing Counselor and Compliance Officer, Shelley Doran. The Foreclosure Fairness Act mediation program is a very strong tool for struggling homeowners, as you’ll see below:

“Mr. G. is very ill, has some dementia and had a massive stroke and is now confined to a wheelchair.  Mrs. G. works full time and is his caregiver. Any discussion of moving out of the family home was not possible given Mr. G’s grave health. 

The investor on the couple’s mortgage is Fannie Mae, and Fannie Mae has a no exception policy to their 20% equity  guideline.  If you have more than 20% equity you will not get a modification.  

We went to mediation and the lender denied them due to having more than 20% equity.  At mediation the lender provided an appraisal of 650K.  After doing quick math I realized what the clients owed versus the  650K appraisal put them just 7% over the threshold of approval.  I asked for another mediation session, and for a new appraisal be conducted, because the one the lender used was pre-Covid. The clients  agreed to provide and pay for their own appraisal.  Now we would have two appraisals being done, and hopefully the client’s would arrive at a less biased value. 

We provided new documents and both appraisals, The client’s came in at 600K and the lender’s came in at 650K. 

However, the lender only considered their own appraisal at 650K and denied our clients once again.  I appealed the denial and disputed the appraisal.  In disputing the appraisal, I provided appraiser guidance on adjustments that were used and proved that the appraiser “pushed” the value so the lender could deny the couple a modification based off of Fannie Mae’s 20% equity guidelines. 

The lender agreed with my appeal and approved my clients for a home loan modification, saving them $200 a month. Mrs. G. was literally overcome with emotion, she was so grateful.  Prior to entering into mediation, the couple had been denied a modification 2 previous times. 

Without the FFA mediation program, these clients would have most assuredly lost their home.”